Clicket's Return Policy

Most of our products can be returned within 14 days from the delivery date. Refunds are for the cost of the merchandise only. Shipping and handling charges are never refundable.

To initiate a return, simply: 

* Send Clicket a message by using our Customer Care link , under our Contact Info on the website, and request a Return Authorization number (RA#).
Your message MUST include the following:

• Invoice/Order number
• Name on order
• Item number and size you are returning 
• Briefly state the reason you are returning the item(s)

Clicket will reply to your message with a RA# and instructions for the return within 1-2 business days. If you need items to be exchanged quickly, please place a new order, then follow the instructions for a return.
Please Note: Items returned without a RA# and/or invoice will receive a 15% restocking fee.

REMEMBER:

• Request for RA# MUST be made within 14 calendar days from delivery date. Requests made after that time may not be granted. 
• Merchandise must be returned in new/unused condition and include ALL original costume packaging and inserts. 
• Clicket strongly recommends shipping returns using methods with delivery confirmation or tacking, such as the U.S. Post Office, UPS or FedEx. Any returns sent without tracking may be lost in transit. Clicket.com is NOT responsible for any returns lost in transit.
• DO NOT tape or staple anything to the costume packaging or any part of the return. If costume packaging needs to be replaced, you will be charged a 15% restocking fee.

The following items are NEVER returnable: 

• Wigs, beards, facial hair, eyelashes or any other artificial hair.
• Any Make-up
• Undergarments, socks or stockings, panties or briefs 
• Prosthetics, fangs or any other fake teeth and cosmetics 
• Any item that has been worn, or any item that picks up an odor such as Tobacco or food scents. 
• Special Ordered items, such as mascots
• Costumes which include a wig may ONLY be returned if the wig is in the original, sealed package. Please make sure you want the costume before opening the wig. We will not accept the costume back if we feel the wig has been opened or worn.

All returns are subject to a 15% restocking fee. You may be charged this fee for any/all of the following reasons: 

• Returns without proper RA# and invoice
• Missing items or accessories
• Any costumes sent back with undocumented damages
• Items returned without original costume packaging and inserts

Please Note: Any unauthorized Refused package at delivery will result in a deduction of your refund for the returned shipping cost.

Once Clicket.com has received and processed your return, we will send you an email confirming that your credit card was refunded. Please allow up to 30 days from the date Clicket receives your return.