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Clicket's Return Policy

Most of our products can be returned, a return request must be made within 7 days from the delivery date. Refunds are for the cost of the merchandise only. Shipping and handling charges are never refundable.

Special Halloween Policy:
Orders Placed between Oct 11th and Oct 30th must be postmarked or show proof of shipping back to Clicket prior to Oct 31st. No Exceptions.

To initiate a return, simply:

* Send Clicket a message by using our Communication Center , under our Contact Info on the website, and request a Return Authorization number (RA#).

Your message MUST include the following:

Invoice/Order number
Name on order
Item number and size you are
Briefly state the reason you are returning the item(s)

Clicket will reply to your message with a RA# and instructions for the return within 1-2 business days. If you need items to be exchanged quickly, please place a new order, then follow the instructions for a return.
Please Note: Items returned without a RA# and/or invoice will receive a 15% restocking fee.

REMEMBER:

Request for RA# MUST be made within 7 calendar days from delivery date. Requests made after that time may not be granted.
Merchandise must be returned in new/unused condition and include ALL original costume packaging and inserts.
Clicket strongly recommends shipping returns using methods with delivery confirmation or tacking, such as the U.S. Post Office, UPS or FedEx. Any returns sent without tracking may be lost in transit. Clicket.com is NOT responsible for any returns lost in transit.
DO NOT tape or staple anything to the costume packaging or any part of the return. If costume packaging needs to be replaced, you will be charged a 15% restocking fee.

The following items are NEVER returnable:

Wigs, beards, facial hair, eyelashes or any other artificial hair.
Any Make-up
Undergarments, socks or stockings, panties or briefs
Prosthetics, fangs or any other fake teeth and cosmetics
Any item that has been worn, or any item that picks up an odor such as Tobacco or food scents.
Special Ordered items, such as mascots, personalized items, and large special orders.
Costumes which include a wig may ONLY be returned if the wig is in the original, sealed package. Please make sure you want the costume before opening the wig. We will not accept the costume back if we feel the wig has been opened or worn.

All returns are subject to a 15% restocking fee. You may be charged this fee for any/all of the following reasons:

Returns without proper RA# and invoice
Missing items or accessories
Any costumes sent back with undocumented damages
Items returned without original costume packaging and inserts
Items ordered with discounted shipping such as SuperSaver.

Please Note: Any unauthorized Refused package at delivery will result in a deduction of your refund for the returned shipping cost.

Once Clicket.com has received and processed your return, we will send you an email confirming that your credit card was refunded. Please allow up to 30 days from the date Clicket receives your return.

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